Answer:
If you need to cancel or delay your build, your options will depend on your stage in the contract and production timeline.

For cancellations:

• Before contract signing: No penalty
• Within 7-day cooling-off period: Full refund of deposit minus any third-party report fees
• After manufacturing starts: Cancellation fees may apply to cover material and production costs

For delays:

• Short delays (1–3 months): Project can be paused and rescheduled to a future batch
• Long delays (3+ months): May require updated contracts, new reports, or council re-approval
• Delays after batch allocation: May impact your manufacturing slot and timeline

We recommend notifying us as early as possible so we can hold your project in queue or discuss refund eligibility based on your contract terms.